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Nest audio not powering on.

13day
Community Member

My Nest Audio is just dead.  There is no power at all to the unit. 

LEDs do not glow, the Nest Audio does not make any sounds. Doesn't respond to power supply.

I checked the power supply with a tester, everything is ok. The power supply works as it should, gives the right voltage.

I don't want to disassemble the Nest Audio . Can you tell me what could be the problem?

4 REPLIES 4

David_K
Platinum Product Expert
Platinum Product Expert

It sounds like you've already tried some great steps to narrow down the problem.

Based on what you've said, I'd recommend contacting the Google Nest support team directly.

  1. Go to Contact Us - Google Nest Help
  2. Select "Google Home", type a brief description of the issue, then click "Next".
  3. Click "Other", then click "Next step" until you see the contact options.
  4. Choose to get a call or call or chat with the team as available in your country.

Princesss
Community Specialist
Community Specialist

Hi folks, 

 

Thanks for reaching out.

 

@David_K, I appreciate your assistance.

 

@13day, do you still happen to remember when and where did you purchase your Google Nest Audio? We'd be happy to take a look into this for you. Please fill out this form with all the needed information then let me know once done.

 

Best,

Princess

13day
Community Member

I filled out the form

LovelyM
Community Specialist
Community Specialist

Hello there 13day,

We got your form — thanks for filling it out. Our team will reach out to you via email anytime soon. Please continue the conversation there as this thread will be locked after 24 hours.

Cheers, 
Lovely