Nest audio not recognising ok or hey, google

[pt59]

Nest will not respond to hey or ok google. Works fine otherwise. Have reset a number of times, all goes fine, but as soon as set up completed it will not respond. No lights at all in response to hot word. Appreciate any help

[Juni]

Hi pt59,

Thanks for posting. Thank you for letting me know about your Nest Audio concern. I'm committed to providing you with excellent customer service and will do everything I can to help you resolve this. A few questions: Did it work before, or is this a first-time setup? If it worked before, were there any recent changes made? What is its distance from your Wi-Fi router?

If possible, try to use another network to set it up and observe if it makes a difference.

Keep me posted.

Regards,

Juni