Nest audio not ringing with incoming calls and not able to answer incoming calls

[Dawisner]

• The nest audio will not ring with incoming calls or answer on the speaker 
• Can make outgoing calls
• I cannot find any of the subtopic access in the Home App (ring only from home, do not disturb, enable presence) that is listed in google trouble shooting advice 

[DeboraJ]

Hi @Dawisner 

Thank you for reaching out to the community! I understand that you were having some inconveniences with the audio of your Nest Device. I know that it could be frustrating, but don't worry! Let me assist you with that.

Before we continue with the steps, I need to know some information about the issue to provide you with more accurate troubleshooting steps:

• When did the issue start?
• What type of device do you have?
• Is the call answered?
• Does this issue symptom occur with all calls?
• Does this happen for every call or only certain phone numbers?

Once you send me this information, I will be ready to assist you further!

Best regards, 

Debora