12-02-2023 11:42 AM
Hello,
my nest audio was working properly until one day, when it disappeared from my device (oneplus 10t). I factory reset the nest and went through the device setup all the way until connecting to wifi. I chose the same wifi I'm connected to, but it says that the nest and my phone aren't on the same network, even though they are. AP isolation is turned off on the router, I don't have a wifi extender, and i have tried this on different phone with the same result. Is there a solution that I can do by myself at home, or do I have to visit an expert or throw out the device?
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12-06-2023 06:56 AM
Hi ondrej_bielcik,
I know how it feels when something isn’t working the way it should. Let’s further look into it. Are you using a dual-band router? If yes, have you tried connecting your Google Nest Audio to both bands? Do you have VPNs on both your phones? Disable it in the meantime. If the issue persists, try these steps:
Let me know how it goes.
Regards,
Alex
12-06-2023 06:56 AM
Hi ondrej_bielcik,
I know how it feels when something isn’t working the way it should. Let’s further look into it. Are you using a dual-band router? If yes, have you tried connecting your Google Nest Audio to both bands? Do you have VPNs on both your phones? Disable it in the meantime. If the issue persists, try these steps:
Let me know how it goes.
Regards,
Alex
12-06-2023 11:55 AM
Thank you so much!
I have no idea how, but the speaker now works as before!
12-07-2023 11:31 AM
Hi there,
Yay! I’m glad to hear that it’s already working. Should you have other questions or concerns about your Google Nest Audio, you know where to find us. We’ll be more than happy to assist you.
Cheers,
Alex