Nest audio resumes playing after stop instruction

[Cl_eav]

When I ask nest speakers to stop playing, the music stops, but then resumes randomly.  This happens on all my nest speaker devices, nest mini and nest max.  It’s getting really frustrating and sometimes take 3 or 4 attempts to stop the music from resuming.

[frances]

Hi Cl_eav,

Thanks for reaching out. Oh no! That definitely sounds frustrating to have your device continue playing music randomly. I understand your concern and would be more than happy to help find a solution. First, I have some quick questions to get a better understanding of this situation.

• Are your speakers in a speaker group? Or are all of the devices playing by itself alone?
• Does this happen with all types of media? (Radio, Spotify, YouTube, etc.)
• Do you have any routines set up?
• What troubleshooting steps have you tried? 

Thanks for your patience, let's get this issue resolved!

[Cl_eav]

• Are your speakers in a speaker group? Or are all of the devices playing by itself alone?  I don’t have any speaker groups setup, however it happens on multiple standalone speakers

• Does this happen with all types of media? (Radio, Spotify, YouTube, etc.) - I only really use Apple Music on the speakers so not tried other types

• Do you have any routines set up? I have some routines setup, but mainly control the lighting

• What troubleshooting steps have you tried? I’ve tried updating, restarting, powering off the devices. 
  
  

[GarrettDS]

Hey there, 

Thanks for letting us know about what you've tried and providing us this information. 

Have you tried doing a factory reset on the devices to see if it works for you?

Please let me know if you have any further questions. 

Best regards, 

Garrett DS

[jon1]

I have a google home display, a google home speaker and 3  google minis.  This most often happens on the home speaker but will happen on the minis as well.  I will be playing music, likely while working so it's been running all day. Then after I tell it to shut off the music, it does.   I go about my business and later hear music playing on the speaker again.  Usually the same playlist I was just listening too.  Sometimes it will start up randomly on a speaker I wasn't even using.  Is there a "better" command other than "shut off the music" which has always worked?

[frances]

Hi jon1,

Thanks for reaching out. Oh no! That definitely sounds frustrating to have your devices resume your music after shutting it off. I understand your concern and would be more than happy to help find a solution. First, I have some quick questions to get a better understanding of this situation.

• Are your speakers in a speaker group? Or are all of the devices playing by itself alone?
• Does this happen with all types of media? (Radio, Spotify, YouTube, etc.)
• Do you have any routines set up?
• What troubleshooting steps have you tried? 

Thanks for your patience, let's get this issue resolved!

[jon1]

I do have a group, which by the way rarely works when I  ask it play on the group speakers...I have to do that manually through the app. However the restart only happens on a single speaker at a time.  

I mostly listen to Apple Music, bu I have had it happen on Pandora too I think.

I do have an end of day routine which includes a command to shut off the music. But the music restart happens whether I tell it to shut off or the routine does it.

Troubleshooting...I put the speaker in time out....aka shut if off.  Not a whole lot else you can do with these guys.  

[frances]

Hi there,

It's been a few days since we have heard from you. Just checking, were you able to see GarrettDS' response above? Please keep us updated, we're here to help!

[Cl_eav]

Did factory resets, started playing Apple Music, asked google to “stop”, about 2 mins later the speaker resumed playing.

i also enabled activity for a short period of time, I can see the command to start playing and the stop command, nothing is recorded in activity when the speaker starts playing by itself.

activity is disabled again

[frances]

Hi Cl_eav,

Thank you for your response back, I appreciate your detailed answers!

I have made a case for you so that you can receive more help from the support team. This will be sent to the email address associated with your community profile. Your Case ID is: 9-2099000031481. 

[jon1]

I have done the resets as well and to no avail. Thanks for combining the issues, it's good to know I am not alone!

[frances]

Hi @jon1

Thanks for reaching out, I am sorry to hear that you are experiencing this issue as well.

I have a quick question, could you please tell me which device you are encountering this issue on? (model name, generation number)

I look forward to your reply back! 

[Cl_eav]

Mainly happens on the Google Nest audio devices, not sure where to find the generation number, nothing on the device, nor in the device information from the google home app

[frances]

Hi @Cl_eav

No worries! I have already made a case for you, so the support team will reach out to you to help resolve this issue. Thanks for your patience. 

[frances]

Hi All,

We haven't heard any updates from you. I'll go ahead and lock this thread. If you have any questions regarding this issue or case, feel free to contact the support team and refer to Case ID listed above. Thank you, and have a nice day.