05-21-2022 03:48 PM
These speakers have been so frustrating from day 1. I thought it would be great to replace my older Sonos speakers so that I can use the Google assistant but am getting so fed up that there is always "something went wrong; try again in a few seconds." This doesn't help at all. I have tried the on-line suggestions to restart the speakers from the Home app - that rarely makes a difference. I have removed the speakers and reset them up again...that helps sometimes for up to 1 day before failing. Help!!! These speakers are useless to me if they can't play anything.
05-28-2022 02:29 AM
Hey robschertzer,
Thanks for bringing this up, and my apologies for the late response. I understand how it feels when you're having issues with your Google Nest Audio. I'd love to dig deeper into this issue.
Please try these steps below:
Let me know how it goes.
Cheers,
Muddi
05-31-2022 12:40 PM
Hey robschertzer,
Chiming in to check if the steps on the previous thread worked? Hope it sheds some light to this issue, otherwise I’ll be locking the thread.
Best,
Princess
05-31-2022 12:49 PM
I'm away from my weekend place where I am having the issue so cannot try those steps for at least another week. I have done the full router and Nest Audio reboots before to no avail but have not tried setting up the speaker on a completely different wifi network...though if that does somehow work, it won't do me much good on a daily basis since I won't be able to use the Nest Audio as intended...ie to cast from my Pixel 6 Pro unless I change the network for my phone everytime I want to cast. Things were better before Google lost the Sonos lawsuit and had to disable functionality...whatever attempts to come up with a Google solution to have paired speakers is not working. Google should have just paid to license the technology. That being said, even before the lawsuit required disabling that functionality, the Nest Audio speakers would need the software restart from the Home app almost daily to avoid the sorry something went wrong error...but now the speakers are just dead weight and a source of much frustration and disappointment.
06-01-2022 09:28 AM
Hi robschertzer,
Thanks for letting us know about this.
I'll keep this thread open for few more days to make sure that you have tried the suggested steps as soon as you're available. Feel free to update this thread once done so we can move forward with the next steps.
Best,
Princess
06-07-2022 10:31 AM
Hi robschertzer,
Chiming in to check if you're already available to try the steps? Let me know by responding to this thread.
Best,
Princess
06-13-2022 09:31 AM
Hi robschertzer,
Are you available to try the suggested steps? Let us know by updating this thread, otherwise I'll be locking the thread.
Best,
Princess
06-16-2022 10:13 AM
Hi robschertzer,
I haven’t heard from you, so I’ll be locking the thread in 24 hours. Thanks for posting!
Best,
Princess