Google nest hub gen 1 display stuck on G

[Loftygit]

As the last thread on this topic has been closed I am starting a new one as I have the same problem. 
This morning my Google nest hub gen 1 display just showed a G on a grey background. 
I have spent the morning researching this issue and as there wasn’t a solution I tried to claim against the warranty as it’s less than 2 years old but that just leads to a circular journey between websites. So I’m trying here. 

I have power cycled the hub more than the suggested 10 times but no restart. I have factory reset the hub many times but apart from a brief flash of a stripy G at zero nothing happens except a return to a grey G. Help

[Rafaelzin]

Estou com o mesmo problema e aguardando resposta

 estou com o mesmo problema, fiz os mesmo procedimentos e aguardando resposta!

[Mlabrador]

Hi folks, 

Thanks for reaching out. We'd like to take a deeper look into this — could you fill out this form and let me know once you're done?

Best. 

Nikki 

[Loftygit]

I filled in the form last night, sorry I just read the bit about telling you .

[Princesss]

Hi Loftygit,

Thanks for filling out the form.

As a reference, here's your case id: 2-4181000032800. Please keep an eye to your email as we will continue working on that channel.

Best,

Princess

[Loftygit]

Hi Princesss,

Thanks for getting back to me. To be clear the issue is about a Google Nest Hub Gen.1 that I bought on August 27th 2020 so I am within the UK 2 year warranty period. I have tried restarting the hub 10 times, I have tried a factory reset many times all with no success. As it is a Gen.1 then serial number is on the orange base of the hub and I think it is the first set of numbers/letters on the second row that ends with PIN.

Moving a Google Home into the room whilst the Hub is down is not as useful as I can't see the timer or the results. Can you please help me move forward on this matter.

Thanks

[Princesss]

Hi Loftygit,

Thanks for the info.

I believed you are already assisted via email. As we need some info, let's continue working on that channel so we can further assist you.

Best,

Princess

[Loftygit]

Hi Princesss,

I will continue on the email, thanks for your assistance.

Regards,

Martin

[Princesss]

Hi Loftygit,

Thanks for the update. I'll consider this thread complete and will lock it now.

Best,

Princess

[Loftygit]

Anyone else?

If everybody else has a solution then please let me and Rafael know. Thanks