Nest audio speaker showing 2 big white lights and not responding to anything, not even factory reset

[vikramdadwal]

Nest audio speaker showing 2 big white lights and not responding to anything, not even factory reset.

I try to perform factory reset but even factory reset procedure is not working. What to do here?

[maedacortez]

Hi vikramdadwal,

Thanks for reaching out. I understand that your Nest Audio is showing two large white lights and isn't responding. I know this can be frustrating when your device isn't working. Don't worry, I'm here to help you.

Before I can assist you further, I need to ask a few questions to understand your situation better.

• Is your Nest Audio speaker a 2nd generation model?
• Are the two big white lights blinking or solid?
• When you try to factory reset your device, does it say anything?
• Does the Google Home app show any messages or error codes?

I look forward to your response.

Regards, 

Manuel