Nest mini keeps randomly playing a strange musical sound every few minutes.

[Ksmomof51368]

As my subject states, the nest mini in my master bedroom keeps making a strange musical sound (it's about 3 or 4 notes) every few minutes. I tried factory resetting the nest but it's still making the same sound every few minutes. How do I get this to stop..it's a major annoyance. This is the only nest mini in my house. 

[tajennifer]

Hi Ksmomof51368,

Thanks for posting. I'm sorry to hear about the situation that you are experiencing with your Nest Mini keeps randomly playing a strange musical sound. I understand how frustrating that situation can be. But don't worry, I can help. I just need to ask for some information to better assist you:

• Is there any interference between the Nest Mini and the WiFi router?
• Can you say a command after that sound?
• Do you receive any error message from the Nest Mini, and how does it appear on the app?

Once I have this information I can provide further assistance. 

Let me know if you have any question.

Best regards,

Jenny

[Ksmomof51368]

Hi Jenny. To answer your questions

1.)Is there any interference between the Nest Mini and the WiFi router?

A.) Not that I am aware of. We live in a house. I'm the only one that has a nest mini

2.) Can you say a command after that sound?

A) Yes I can. No problem. 

3.) Do you receive any error message from the Nest Mini, and how does it appear on the app?

A) No nothing. Everything in the app is working normally.  I'm baffled. 

[tajennifer]

Hi Ksmomof51368,
 

Thanks for the reply. I appreciate the information that you provide me. I understand that you already tried to factory reset the device and are still making the same sound. Don't worry, we're here to help. Feel free to contact us to connect with one of our specialists for further assistance.

Regards, 
Jenny