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Nest cannot connect to WiFi

Dirigible
Community Member

I'm trying to set up my nest hub for the first time. I live in a building with only one WiFi network that requires you to sign in through a log in page.

I tried to follow the set up process on the nest screen and it has got to a page saying "Can't connect to WiFi: You may need to sign in... Use the Google home app to continue".

I have the Home app but it hasn't offered any help. It lists the NestHubFE80 as a working device but if I try to play music through it it says "unable to play music on this device at the moment".

This is my first time using the Home app and any help is appreciated!

5 REPLIES 5

Jeffrey
Product Expert Alumni
Product Expert Alumni

If I am understanding correctly, your building has a WiFi network that everyone can use, like a hotel.  You do not have ownership of that WiFi.  And to connect to that WiFi, you connect to it, but then also have to either log in via a splash page or other secondary action (like when at Starbucks or a hotel).

In that case, you'll want to get a travel router.  Hook that up, get it running and have it connect to your buildings WiFi, it'll create your own personal SSID, and then you can connect the Nest to that SSID.

Just google "best travel router hotel" and you should have a selection to choose from.

Muddi
Community Specialist
Community Specialist

 Hey folks,

 

Thanks for sharing details about the issue.

 

Appreciate Jeffrey for helping here. Google Home/Nest speakers and displays are not compatible with public networks, especially those that require you to log in on a page (captive portal). It is best to connect the speakers on a home network that is more secure and can provide an excellent signal to the device. Travel routers or mobile data are okay but may experience issues if the network signal gets weak.

 

Hope this helps.

 

Cheers,

Muddi

Jake
Community Specialist
Community Specialist

Hey all,

 

I wanted to check in and see if you managed to see Muddi's post? Please let me know if you are still having issues with your device not connecting to the internet. I would be happy to assist, and ensure everything is working as intended.

 

Best regards,

Jake
 

Jake
Community Specialist
Community Specialist

Hey all,

 

I want to ensure you are good to go, and everything is working properly. Please let me know if you are still having trouble, as I will be locking the thread in 24 hours due to inactivity. 

Best regards,
Jake

Jake
Community Specialist
Community Specialist

Hey all,


It has been a few days since the last reply, and I am going to lock the thread at this time. If you have any questions, please feel free to create a new post. 

Best regards,
Jake