Nest glitching

[Kar23]

I had a problem with all my Google speakers acting up and always saying there’s a glitch or there’s a problem please try again . 2 of my devices were under guarantee so were replaced. The Google mini is working perfectly but the best audio is still having the same problem it’s extremely frustrating. I have try a reset etc but nothing works . I have basic computer knowledge so I’m not an expert on trying to fix it . Any easy hints that might help would be very helpful.

[Princesss]

Hi Kar23,

Thanks for bringing this up.

Sorry to hear about this. Could you please tell how many device now are showing the same issue? If the reset is already done, have you checkyour network connections? Is it within range from the router? Make sure that it is within 10-15 feet away for better connection. 

Lastly, do you still remember when and where did you purchase your Google Home Mini so we can check your warranty options?

Best,

Princess

[Kar23]

Thanks for your response, All my 3 devices we’re doing , I’ve done reset and everything else that I possibly do , There were two still in warranty one Google mini and my Nest , they were replaced and the Google mini is working perfectly but I’m still having the same problem with my other Google mini and the Nest , it’s very frustrating. 

[Princesss]

Hi Kar23,

We appreciate all your efforts. We'd be happy to take a look into this for you. Please fill up this form with all the needed information then let me know once done.

Best,

Princess

[Kar23]

Form filled in , thanks 😊 

[Princesss]

Hi Kar23,

We've received your form-- thanks for filling that out. I'll consider this post as complete and will lock the thread in 24 hours. Please keep an eye on your email as someone from our team will reach out to you to assist you further.
 

Best,

Princess