12-19-2022 01:25 PM
This **bleep** device been sitting on my refrigerator for a whole year we finally go back to use it and now it just loads and loads and loads and never turns on completely out of search the web Google for help I factory reset it I did everything I even contacted Google they will not replace the device because it's too old but this is the same device that I bought from Google do not buy Google products because they do not replace or fix them
Now if anybody knows how to fix the g-screen on this Google product and that's hub first generation please contact me
12-25-2022 11:37 AM
Hi RamonBradford,
I'm sorry to hear that your Nest Hub is stuck on the G logo screen. Let's try the steps below and see if we're able to get it going:
Keep us posted.
Best,
Dan
12-25-2022 01:23 PM
If you read my post and wasn't just a bot you'll know that I did all of that already I'm super f****** mad Google
12-26-2022 10:34 AM
Hey there,
We appreciate all your efforts. We'd be happy to take a look into this for you. Please fill out this form with all the needed information then let me know once done.
Regards,
Dan
12-29-2022 12:02 PM
Hi there,
We got your form — thanks for filling it out. Our team will reach out to you via email anytime soon. Please continue the conversation there as this thread will be locked after 24 hours.
Thanks,
Juni
12-29-2022 01:11 PM
Thanks for looking into the matter.
12-30-2022 02:58 PM
Hi there,
You're welcome. We will be closing this thread now. Give us a shout if something comes up — you know where to find us!
Thanks,
Juni