Nest hub 2 group play issues

[Tdub82]

I have 4 speakers, nest hub 1 and 2, Google max and old round Google.

All connect on a group and play.

But the hub 2 is struggling all of a sudden.

Spotify opens and shuts, screen flickers, music is out of sync.

It doesn't do it right away though.

I'll play music on the group and it takes about 2-4 songs before it starts to mess up....

I don't know what to do....

Help

[Juni]

Hi Tdub82,

Thanks for posting here in the Google Nest Community.

I know how it feels when something isn’t working as it should, let’s get this resolved. A few things: Is this happening only when playing Spotify? Did you try playing YouTube music? How about when streaming video services like YouTube or Netflix?

Try to reboot your Nest Hub 2nd gen to refresh the device.

Let me know how it goes.a

Thanks,

Juni

[Tdub82]

Does the same. With Pandora also.

After playing in a group for about ten minutes, it then starts to open and close the app and the sound is off.

I have reset many times.

Only does this in group play with other speakers.

Seems to be fine when playing by its self. 

[Juni]

Hi there,

Thanks for the response. You can delete the speaker group and create a new one, then observe if the issue remains. If the issue happened again, could you send us a short video clip showing it? Below are the steps on how to upload a photo or video:

1. Start a new post.
2. Click Insert Image.
3. Choose an image source location.
4. Follow the on-screen instructions

Also, you can tap the "Drag and Drop" option. Maximum attachment is 5 MB.

Looking forward for your response.

Thanks,

Juni

[Azarco]

Hey Tdub82,

Did deleting and creating a speaker group help? 

Regards,

Alex

[Azarco]

Hello there,

One quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need assistance, feel free to start a new thread in the Community and we’ll be happy to help.

Best,

Alex

[Juni]

Hi there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.
 

Best,

Juni

[Juni]

Hello Tdub82,

We haven’t heard back from you, I'll be locking this thread in 24 hours. Feel free to create a new one if you have more questions or have other concerns in the future.
 

Regards,

Juni