Nest hub 2nd gen cannot active sleep sensing

[Peterzma]

• I can't see sleep sensing in Google home app under display settings
• The display screen the sleep sensing is inactive
• Click "send Link to phone" open Google home app
• Repeat from No.1 

Ok, how to resolve this?

I have reset the device several times, and setup as a new many times.

[Peterzma]

Does anyone know this problem?

[AcraigS]

I have exactly the same problem and I have tried the same as you doing  factory reset etc... HELP please

[EdNicholson]

I have this issue too.  Anyone get a solution?

[AcraigS · Accepted solution]

I discovered if you have more than one nest in your home, sleep sensing will only activate on one unit under your Google account. I logged under my wife's Google account and sleep sense activated and that unit.

[Peterzma]

Really? I have two nest displays at home. I will try it with my other google account. 

[Peterzma]

Yes, it is correct. While I logon my another google account I can active the sleep sense. Probably Google think I can only sleep at one place.

[GarrettDS]

Hey folks, 
Thanks for visiting the Community. 

Since this thread hasn't had activity in a while, we're going to close it to keep content fresh. 

We hope you were able to get the help you need but if the issue persists feel free to create a new thread, and provide as many details as possible so that others can lend a hand. 

Best regards, 
Garrett DS

[Dysana]

If you only want sleep sensing on one of the devices, you'll need to turn the other one off in order to do the calibration.

Once you've completed it, you can turn the other hub back on and both (should) work fine.