Nest hub black screen

[tjezzard]

My Nest Hub keeps going to a black screen. I unplug and re-plug it in, and have factory rebooted twice but it just keeps happening. I've had it for over six months and this has only just started about a week ago. 

I have tried all of the options and nothing is working. Who do I contact for help please. Thank you.

[Princesss]

Hi tjezzard,

Thanks for bringing this up.

We're sorry to hear about what you're experiencing right now with your Google Nest Hub. Since you've already tried performing a complete reset to your Google Nest display, we'd like to know if you have an extra power adapter for your Google Nest Hub. You can try that as well as trying a different power outlet to be sure that there are no issues with its power adapter.

Lastly, do you still remember when and where did you purchase your Google Nest display so we can check your warranty options?

Looking forward to your response. 

Best,

Princess

[Princesss]

Hello tjezzard, 

Just one quick final follow up since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

Best,

Princess

[tjezzard]

Hi, I still have the same issue. I don't have an extra power adapter.

I tried different power outlets and still doesn't work.

It was a gift so I don't know if it has warranty or not. 

Thank you!

[Princesss]

Hi tjezzard,

We appreciate all your efforts. We'd be happy to take a look into this for you. Please fill out this form with all the needed information then let me know once done.

Best,

Princess

[tjezzard]

Done. Thank you!

[Princesss]

Hi there,

Chiming in to see if you still need assistance with this. Hope the previous post helped. Let us know if you have additional questions, otherwise we’ll be locking the thread.
 

Best,

Princess

[Muddi]

Hey tjezzard,

We got your form — we'd suggest keeping track of your inbox as our team will be emailing you soon for more details. Also, please be advised that this thread will be locked after 24 hours.

Cheers,

Muddi