Nest hub cannot stream Netflix to Chromecast 4K

[fmoraes]

I’m trying to ask my Nest Hub to play a show on Netflix to my Chromecast 4K and I receive the error saying it cannot stream to an AndroidTV right now.

It is very similar to what was reported here:

https://www.googlenestcommunity.com/t5/Chromecast/Can-t-stream-netflix-show-via-google-nest-voice-co...

[Juni]

H fmoraes,

Thanks for posting here in the Google Nest Community.
 

This is not the experience that we wanted you to have, let me help you out. A few things: do you have a Chromecast device plugged in to your TV or its a Chromecast-built into your TV? Is this the first time that you are casting 4k content to your TV or it was working? What steps have you tried so far?

Some TVs require you to manually turn on HDR from within the TV settings menu. Check your manual for instructions. If possible, update your TV's firmware.

Check this link for more information.

Keep me posted.

Thanks,

Juni

[fmoraes]

Hi Juni,

I have the Chromecast plugged in my TV. This is the first time I’m casting Netflix from the Nest Hub to Chromecast. I bought them together. I have tried unlinking and linking Netflix from both devices and also tried unlink the Chromecast to my Google Home. Nothing worked.

[Juni]

Hi fmoraes,

Thanks for trying that. Sorry that you are still experiencing the issue. Which Chromecast device are we working with? Is the issue isolated to just Netflix? Are you getting the same message when you ask your Nest Hub to play a YouTube video on your TV? Have you tried casting directly from the Netflix app?
 

You can plug in your Chromecast to another HDMI port or another TV to further isolate the issue. 

Looking forward to your response.

Thanks,

Juni

[Muddi]

Hi there,

How's it going with your device? Let us know if you still need help and the Community will be happy to lend a hand.
 

Cheers,

Muddi

[Muddi]

Hey fmoraes,

We haven’t heard back, so I'll be locking this thread if we won't hear from you in 24 hours. Feel free to create a new one if you have more questions or have other concerns in the future.
 

Cheers,

Muddi

[Juni]

Hi there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.
 

Regards,

Juni

[Juni]

Hello there,

We haven’t heard back from you, so I'll be locking this thread in 24 hours. Feel free to create a new one if you have more questions or have other concerns in the future.
 

Best,

Juni