Nest hub display keeps turning off and on

[Nat16]

I'm not sure if its an issue with the display or lead but it keeps turning off and on. It's still within warranty and I wanted to see if it could be fixed but can't work out how to contact anyone, I filled out a form and got no response (that was over a week ago) . I got this hub direct from Google as part of a promotion as I brought a Google pixel phone from another retailer so would they still honor the warranty? Any help would be greatly appreciated 

[Muddi]

Hello Nat16,

Thanks for visiting the Community.

Sorry to hear about your experience. I know how challenging it is not having a working Google Nest Hub when needed. Let's get to the bottom of this.

A few questions:

• When did the issue begin?
• Is it plugged directly into a wall outlet or surge protector?
• Are you using the official power adapter that came with the Nest display?
• Have you tried another power outlet?
• Was there any type of electrical outage around the time the issue began?

Let's go ahead and reset your Nest Hub. This will help us clear all the settings on your device. On the back of Nest Hub, press and hold both volume buttons together for about 10 seconds. You'll hear your Google Assistant confirm that it's resetting the Nest Hub. Let's see if your device will still have the same behavior.

Let me know how it goes.

Cheers,

Muddi

[Princesss]

Hi there,

We just want to check if you have seen our response posted above. Let us know if you have additional questions, otherwise we'll be locking the thread.
 

Best,

Princess

[Nat16]

Hi, I've just seen this message sorry! Itried those tips and its still not working. 

[Muddi]

Hello Nat16,

We appreciate your efforts. We'd be happy to take a look into this for you. Please fill out this form with all the needed information then let me know once done.
 

Cheers,

Muddi

[Nat16]

Hi. I have filled in the form.

[LovelyM]

Hey there Nat16, 

We got your form — thanks for filling it out. Our team will reach out to you via email anytime soon. Please continue the conversation there as this thread will be locked after 24 hours.

Many thanks, 
Lovely

[Princesss]

Hey Nat16,

Just one quick final follow up since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

Best,

Princess