Nest hub display not working

[starX]

Experiencing partial black screen for my nest hub which meant that one couldn't tell the time and use the display

[Grant3]

How to link account to nest 

[Princesss]

Hi everyone, 

Thanks for visiting the Community.

@starX, sorry to hear about this. A few things I'd like to ask-- when did you notice this? Is the display stays the same after unplugging the Nest display? Lastly, are you using the original power cable for your Google Nest hub? We'd love to know more details about it so we can try some other steps.

@Grant3, here's an article referring to migrating into Nest account. Since this is a different topic, feel free to create a new thread so we can continue our conversation there just in case you have further questions.

Best,

Princess

[starX]

Nest hub is still working- just that half of the screen went black. Can't get any support from Google in my country for screen replacement

[Jake]

Hey starX,

I am truly sorry for the trouble and frustration that you are having with the device. I understand that is not the most ideal situation, and I am more than happy to assist. Since you have exhausted all troubleshooting steps, I would like to escalate this to a higher team.

If you could please fill out this form, our Team would then be in contact with you for additional support. Please let me know if you have any questions from here as well.

Best regards,
Jake

[Jake]

Hey starX,

Thank you so much for filling out the form for our Team. I am showing a case number has been created for you, and our Team should be in contact via email from here. Please let me know if you have any trouble seeing that, as I would be happy to review.

Best regards,

Jake

[Jake]

Hey starX,

I wanted to check in with you, and ensure you are in contact with our Team. Please let me know if you have any trouble seeing the email, as I would be happy to assist.

Best regards,

Jake

[Azarco]

Hey folks,

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google speakers and we'd be glad to assist you further.

Cheers,

Alex