Nest hub display stuck with 'G' on screen,

[Will6]

Have tried putting into recovery mode but still stuck on a grey background with the 'G' in the middle and won't change

[Will6]

Hi RachelGomez123, 

I have tried doing that a few times but it still stays on the screen with the g in the middle and does not reset

[Azarco]

Hey folks,

Thanks for the help, RachelGomez123.

Will6, I'd like to ask for some additional details.

1. Are you using the original power adapter that came with your Google Nest Hub?
2. Have you tried plugging the device to a different power outlet? 
3. When was this issue (stuck on the gray G logo) first noticed?
4.  Was the device already in this state when you first discovered it? 
5. If not, were you in the middle of interacting with the device when it happened?
6.  If so, what were you trying to do? 
7. Did you unplug the device or was there a power outage shortly before you discovered this issue? 

Give these steps a try:

1. Try plugging your device into a different power source.
2. Put the device in recovery mode:
   1. Unplug the power cord.
   2. Hold down the volume buttons and plug in the power cord at the same time.while the customer plugs the power cord back in.
   3. Wait for the device to turn on.
   4. Release the volume buttons.
3. Once the device is in recovery mode, press and hold both volume buttons for 10 seconds.

We'll be waiting for your update.

Best,

Alex

[Princesss]

Hi there,

Chiming in to see if you still need assistance with this. Hope the previous post helped. Let us know if you have additional questions, otherwise we’ll be locking the thread.
 

Best,

Princess

[Princesss]

Hello there,

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google speakers and we'd be glad to assist you further.
 

Best,

Princess