When I change the volume on my Nest Hub Max, it changes automatically to 12 percent within a minute

[RafS]

When I change the volume on my Nest Hub Max, it changes automatically to 12 percent within a minute.

When listening Tune In,  making video calls with Duo... annoying

I need to set it louder every minute if want to hear what the other party is telling

I have no routine that changes the volume

The option Lower the volume of video's and music when using google assistant is set to off

Tried to do a reboot but no success

When I change the volume to a value below 12 percent, it stays at this value.

12 percent seems to be the maximum I can set, without returning automatically to 12 percent.

The problem started september 25.  Has anyone else this problem?

[mbouma]

Yup, me too! So confused! 🤔

[CaptainBB]

Same here. YT Music plays songs at different loudness even when volume is at a set level. Issue just started at the end of September 2022. Never had this problem with my Nest Mini before. 

[Dan_A]

Hello folks,
 

Thanks for posting.

We know how it feels if something’s not going your way. Let’s get to the bottom of this. 

I appreciate all the steps you’ve tried. Let’s go ahead and  do a complete reset and see if it goes back to normal. Click this link to factory reset your Google Nest Hub Max. As soon as resetting is done, set it up and let us know if you notice any changes.

Let me know if that changes things.
 

Best,

Dan

[RafS · Accepted solution]

Hi Dan. Thank you ... After a factory reset (pressing up and bottom volume for 10 sec) no more automatic volume changes... Thx

[CaptainBB]

Hello Dan_A

The factory reset seemed to work to even out the volume leveling on most of my music. I'm thinking that my Nest Mini might be aging as I use her alot! 

Thank you for the reply it looks like it will work!

Braden 

[Azarco]

Hey everyone,

We appreciate your update and we're glad to hear that resetting your Nest Hub Max helps. Let us know if you have additional questions or concerns.

Kind regards,
Alex

[Azarco]

Hey everyone,

As we got our resolution here, I'm going to mark this thread as resolved. I'll be locking this thread if we won't hear back from you again in 24 hrs. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.

Best,
Alex