Nest hub freezes and lags when streaming from Cubo AI

[rmalik25]

Hi

 when streaming from Cubo AI baby cam I find any other requests I make to google nest hub are laggy. In some instances the whole unit freezes and is unusable after I make a request when the video stream is displayed. Please help. I bought the nest hub to monitor my baby using Cubo ai. 

Thanks

[rmalik25]

The issue is with the google nest hub, a smart speaker with a display. Your response seems to be about solving lag on a phone? Seems unrelated

[Muddi]

Hey rmalik25,

Thanks for sharing details about the issue. I know how important it is for you to monitor your child - we'd love to help. Just a heads up, CuboAi cameras are not listed as one of the officially supported cameras that can be streamed directly to Nest Hub. However, I checked their website and it shows as supported. I'd like to gather some information:

• When did the issue start?
• What is the specific model of your camera?
• Are you able to stream the camera on the native app and Google Home app?

@RachelGomez123: Thanks for your help here.

Looking forward to your response.

Cheers,

Muddi

[rmalik25]

Issue started pretty much on the day I connected the cubo camera and google next hub on the google home app. a few hours after installation and setup I noticed the blank screen.

I am using Cubo Ai plus. I have already reached out to cubo and they have informed that there is nothing wrong on their side. The native cubo approach on iphone and android have no issues. Everything streams fine on their native app.

It seems next hub is unable to handle multiple requests: cubo ai, requests to change lights, requests to increase volume etc.  Perhaps the nest hub is lacking in memory or something? After a few requests it completely freezes.  I either have to manually reset by pulling the plug, or wait for the unit to self restart after about 5 mins of inactivity.

Any 

[Muddi]

Hey rmalik25,

Thanks for the information. Could you send us a short clip video showing the issue so we can have a better picture of what's happening to your device.

I'll wait for your response.

Cheers,

Muddi

[rmalik25]

https://photos.app.goo.gl/KycHfAyKVeh25PKz9

please have a look at this video.

[Princesss]

Hi rmalik25,

Thanks for all the details you've shared. If reset has been done and you still experience the same, please fill out this form with all the needed information then let me know once done.

Lastly, kindly provide your speaker's cast firmware version: 

To check which firmware version you're on, follow these steps:

1. Make sure your mobile device or tablet is linked to the same account as your speaker or display.
2. Open the Google Home app  .
3. Touch and hold your device's tile.
4. At the top right, tap Settings     Device information.
5. Under "Technical information," find Cast firmware: X.XXX.XXXXX.

Best,

Princess

[rmalik25]

Issue just happened again….the nest hub is now frozen on this screen: https://photos.app.goo.gl/mqYpJCZdMVnjNTpE6

i am unable to send voice commands any more. Only thing I can do is hard reset the hub by taking out the power or waiting for the unit to restarts after 10-15mins. Seems very annoying.

to replicate the issue here are the commands i sent to the hub:

1) hey google, show me the camera (camera shows up fine)

2) wait 10 mins

3) hey google, increase brightness to 100% 

4) hey google, increase volume to 6

5) screen frozen as per the above photo

[rmalik25]

System firmware version: 309385
Cast firmware: 1.56.309385
Language: en-AU


[Princesss]

Hi rmalik25,

Thanks for the info. I'd like to check if you had the chance to fill out the form we sent? Let us know so we can check it.

Best,

Princess

[rmalik25]

Yes I have filled in the firm as well

[Muddi]

Hey rmalik25,

We got the form you've submitted. We'll be reaching out to you via email and let's continue working on your concern through that channel.
 

Cheers,

Muddi

[rmalik25]

Please note, this is an important issue for me to resolve, as I used nest hub to monitor my baby. If this issue cannot get resolved I will need you to help me arrange for a refund.