Nest hub max and siriusxm

[Stewartbills32]

• Recently updated the nest hub max to version 7. This corrected a problem with duo video calling but now I can't connect to siriusxm.  Followed the steps to link in radio and it shows on home app.  Will not respond to request.  It is on same wifi.  I can send from my phone to the device.  It used to work before the upgrade.

[Juni]

Hi Stewartbills32,

Thanks for posting here in the Google Nest Community.
 

I know how it feels when something isn’t working as it should, let’s get this resolved. Try to reboot your Nest Hub Max to refresh it. Also try to contact Sirius XM to check your subscription. 
 

Keep me in the loop.

Best,

Juni

[Stewartbills32]

I have rebooted to no avail.  Siriusxm works fine on my hub mini and my cell phone, all on the same wifi network.  The hub max does not respond  just goes to google search when asked

[Muddi]

Hey Stewartbills32,

Chiming in, how far is your Nest Hub Max from the router? Make sure it's within 15-20 ft. away from your router to get a better network signal. Also, please reboot your Nest Hub Max and router by disconnecting them from the power source and leave them unplugged for 1 minute. Once done, plug them back one at a time with intervals.

If it's still the same, proceed with resetting your Nest Hub Max by pressing and holding both volume buttons together for about 10 seconds. Your Nest Hub Max will let you know that it's resetting. Note: Before resetting your Nest Hub Max, make sure to remove it first from the Google Home app.

Keep us posted.

Cheers,

Muddi

[Stewartbills32]

It is now working. Thanks.  I will find out later if Google duo problem is still fixed.  My whole updating and rebooting process was to fix duo not allowing my video to be sent, but I received just fine.  Hopefully both are working now

[Juni]

Hi there,

I’m glad it's resolved now. I’ll keep this thread open for 3 more days. If you need further help, let me know.

Regards,

Juni

[Juni]

Hi folks,

Chiming in to double check if you still need our help. Please let us know as we would be happy to answer any questions you may have.

Thanks,

Juni

[Dan_A]

Hi Stewartbills32,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this thread in 24 hours.

Best,

Dan