Thanks for posting.
I know how it feels when something isn’t working as it should, let me assist. Home Monitoring is one of the cool features your Google Nest Hub Max has. Are you using this feature? Check this link to turn it on or off.
Let me know if that worked for you.
I wanted to check in and see if you managed to see Juni's post. Please let me know if you have any questions from here. I would be happy to assist, and make sure you are good to go.