Nest hub not displaying Nest camera feeds

[monahank]

Hi,

I have a home with multiple Nest Cams (Indoor, 2nd gen) and multiple Nest Hubs (2x 1st gens 1x 2nd gen). I regularly use the hubs to stream the cameras.

Everything was working fine until a few months ago when one of the Nest Hubs (2nd gen) started refusing to stream any of the nest cam feeds. On some occassions, it would say that the feed isn't available and on other occassions, it would stream the audio from the camera, but not the video (black screen). Mostly though, it won't do anything at all. When I press the camera it looks like it's trying to stream but after a few seconds, it just goes back to to the Home Control menu. 

• This only seems to affect the 2nd gen Nest hub (the two 1st gen Hubs are streaming without problem)
• I have tried streaming from different Nest cams and none of them will work on this particular Nest hub
• My Home app on my android streams all the cameras without issue
• The Wifi and internet is strong (I have a Nest Wifi router in the same room as the hub)
• I have moved the location of the Nest Hub, but this has not made a difference.
• I have fully reset the hub on multiple occasions, but this has not made a difference.

The strangest thing of all though is that when I open the Home app on my phone to view the camera, then stream suddenly starts working on the Hub, and continues working as long as I have the app open and running. When I close the app/lock my phone, the nest hub usually stops streaming after a short time.

Any ideas? 

[Philco78]

I suspect the cameras need some sort of keep alive that everything but the hub sends. I have a secondary computer that when I need to leave a hub running for like a babysitter I pull up the feed on it and the thing will run for hours. 

[monahank]

Maybe, but it doesn't explain why everything was working on this Hub until a few months ago. 

Previously, I was able to stream the cameras on the hub without problem.

[Philco78]

Used to work fine for me too. An update to either the camera or hub introduced this bug. 

[monahank]

Ah, didn't realise this was a common issue! Thought it was just me/my hub! Is there any confirmation/admission from Google and any indication of a fix?

Thanks for the tip about streaming on a computer - that will save my phone battery!

[Philco78]

Nothing from Google here besides people replying with canned responses to reboot the device or do a factory reset.

[Juni]

Hi folks,

Thanks for reaching out, and sorry for the delay. If you are still experiencing this concern could you provide us with your device's firmware version? Check out the steps below on how to get it:

1. Make sure your mobile device or tablet is linked to the same account as your speaker or display.
2. Open the Google Home app .
3. Tap your device's tile.
4. At the top right, tap Settings Device information.
5. Under "Technical information," find Cast firmware: X.XXX.XXXXX.

Thanks,

Juni