12-02-2023 09:40 AM
I have Apple Music set as my default Music subscription source in Google Assistant (because I want lossless audio, and Tidal integration with Google Assistant is annoying)
Playing Apple Music via voice command on all my other household devices with Google Assistant works perfectly fine, except for 1 device - my Nest Max Hub - which is set to use a nearby Sonos as the audio playback option.
In the Nest Hub Audio settings there is the ability to switch audio output from "This Device" to another device on the network. I have this configured so that my Kitchen nest device will play audio on my nearby Sonos when I ask it to start playing music.
This setup used to work fine for several months - i'd tell google to play some music and apple music would just start playing it on the nearby sonos device. Now it just tells me " It looks like Apple Music is currently not supported on the Device"
Mind you if I change the audio source to Spotify as my default music provider, the same functionality (telling the nest to play something and it playing on the nearby sonos) works perfectly fine.
So this is some Apple Music integration bug with this functionality of the Nest/Assistant telling the paired external device to playback. How do I raise a bug ticket on this?
02-07-2024 04:54 AM
Hi ap408,
Thanks for reaching out, and sorry for the delay. What troubleshooting steps have you taken so far? Try to reboot your Sonos speaker to refresh it and observe if it makes a difference. You can also do a factory data reset to put it back to its default settings and try to set it up once more.
Regards,
Juni