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Nest hub only plays one song

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Versak
Community Member

Friday

Both my wife and have Spotify accounts and are both unable to play more than 1 song on the Nest hub. This is one of the main purposes of the hub and if it doesn't work it is close to useless. 

I have disconnected and reconnected the app on both accounts, rebooted the hub, I'm usong the same great wifi for both the phones and the hub, it happens if I manually cast from the phone and if I ask it to play music.

After it fails it no longer shows up in Spotify as a device to cast to

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Versak
Community Member
In response to SmartHomeH-TAGS

Saturday

I chatted with Google support for over an hour. They had me change the DNS on my wifi, sign out of all sessions in Spotify, remove and re-add the hubs, and then ultimately reset the hub entirely. The reset seemed to work

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SmartHomeH-TAGS
Bronze
Bronze

Friday - last edited Saturday

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Versak
Community Member
In response to SmartHomeH-TAGS

Saturday

I chatted with Google support for over an hour. They had me change the DNS on my wifi, sign out of all sessions in Spotify, remove and re-add the hubs, and then ultimately reset the hub entirely. The reset seemed to work

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Profrobyn
Community Member
In response to Versak

Sunday

What does reset the hub mean? Reset each device? I have 20 audio devices and all of them stopped playing music on any service yesterday. They want me to reset each device or the wifi hub? 

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