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Nest hub setting won’t open on screen

Rj78
Community Member

I’m in Australia. Only got this the day free from our telco and was looking forward to user g the sleep sensor on this but on my screen when I hit the settings part on the screen won’t open so I can not change anything in settings I only got settings on top and to change themes and pictures that’s all that shows up. Any idea 

10 REPLIES 10

btsshirt5
Community Member

Please assist. I tried to connect to a conference using Zoom on my Nest Hug Max, but it wouldn't work. Enter your meeting code was the response from Google, however it led to a blank screen and no further action could be taken. I started over by setting up Google Nest from scratch. My Zoom account was de-linked, and I am unable to re-link it. You cannot approve Google Assistant while trying to link, and you cannot install this app without the developer's account. Please get in touch with the app's creator to install. Not sure what to do next?

WillJoe123
Community Member

Please try to plug in the device to a different power outlet, then attempt a reset. If unresolved, perform the workaround below: At the back of the Nest display, unplug the power cord and wait for 10 seconds, then plug it back in and wait until the screen with the "G" logo shows up. Repeat the first step, 10 more times

 

Regards,

Will

Dan_A
Community Specialist
Community Specialist

Hi folks,

 

@Rj78, thanks for sharing details about the issue. I know how challenging it is when some of the features on your Google Nest Hub (2nd gen) are not working. Our team is aware of this and looking into this issue at hand. I'll make sure to update the thread as soon as I have more information to share.

 

Make sure to send feedback on your Nest Hub (2nd gen) or on your Google Home app by saying, "Hey Google, send feedback," followed by the keywords: GHT3 Sleep Sensing option missing on the display tray settings. These will help the team further check what's going on with your devices. Visit this link to know more about sending feedback.

 

@btsshirt5, our team has identified the issue and is currently working on a fix. Rest assured we're on top of this and you'll hear from us once we get a word. Visit this link to know how to send feedback with the keywords "GHT3  Unable to link zoom account"
 

Thanks for helping, WillJoe123


Best,

Dan

Dan_A
Community Specialist
Community Specialist

Hey there,

 

Our team is still on top of this and is doing their best to find the solution as fast as possible. We'll check back in once we have an update.

 

Regards,

Dan

Dan_A
Community Specialist
Community Specialist

Hello everyone,

 

Checking back to see how you're all doing? Could anyone confirm if the Sleep Sensing and the Zoom conference are now working?

 

@btsshirt5, are you now able to use the Zoom conference?

 

@Rj78, for the Sleep Sensing option on your Nest Hub 2nd Gen, if it's now showing yet, do a factory reset to revert it back to its default settings and set it up again. Here's how to reset your Nest Hub 2nd Gen:

 

  1. On the back of Nest Hub, press and hold both volume buttons together for about 10 seconds.
  2. Your Nest Hub will let you know that it's resetting.

 

Looking forward to your responses.

 

Best,

Dan

Dan_A
Community Specialist
Community Specialist

Hi folks,

 

I wanted to follow up and see if you are still in need of any help. Have you had the chance to try the suggestion above? If yes, how is it?

 

Thanks,

Dan

Rj78
Community Member

It works now thanks a lot 

Muddi
Community Specialist
Community Specialist

Hey Rj78,

 

Perfect! Happy to hear that your issue is now resolved. I'll keep the thread open for a few more days so we can monitor your device, and wait for other users on this thread to confirm that their Zoom is working on their Nest Hub.

 

Cheers,

Muddi

Muddi
Community Specialist
Community Specialist

Hi folks,

 

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google speakers and we'd be glad to assist you further.

 

Cheers,

Muddi

Muddi
Community Specialist
Community Specialist

Hey everyone,

 

I'm just checking in, if anyone still has the same issues when using Zoom in Nest display? Let us know by updating the thread, and we're glad to help.

 

Cheers,

Muddi