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Nest hub stuck on photos

MusketeersPlus2
Community Member

My cat was watching kitty TV on youtube and reached out to touch the birds.  He swiped down and now I can't get YouTube back to full screen.  The photos scroll, I can hear the video and if I swipe down again I can see the media tab recognises YouTube as playing.  But no amount of tapping or swiping on that small YouTube window will make it full screen again.  And after a few seconds, it goes back to photos.  I've tried googling (on my computer) and asking this thing a million different ways to hit the keywords, but my googlefu is failing me.  How do I make it full screen again without unplugging it to reset it?

15 REPLIES 15

Cathal_S
Gold Product Expert
Gold Product Expert

Hi,

You can reboot the device from the Google Home app, I'd try that.

https://support.google.com/googlenest/answer/7072490 

 

Regards,
Cathal

I don't want to have to reboot it every time because he will keep doing this.  Is there really no way to just make it go back to displaying YouTube?

Hi again,

I am away from home currently so don't have access to my devices to try. Hopefully another user will help you further.

 

Regards,
Cathal

AaronCore
Community Member

Any fix on this yet? I also suffer from this with my child swiping out and getting upset when it won't come back.

Jake
Community Specialist
Community Specialist

Hey AaronCore,

 

Sorry for the late reply. I wanted to follow up and see I could be of any help? Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

Jake
Community Specialist
Community Specialist

Hey AaronCore,


I wanted to check in and see if you are still in need of any help with your device? Please let me know, as I would be happy to assist, and answer any questions you may have.

Best regards,
Jake

Jake
Community Specialist
Community Specialist

Hey AaronCore,


I want to ensure you are good to go, and everything is working properly. Please let me know if you are still having trouble, as I will be locking the thread in 24 hours due to inactivity. 

Best regards,
Jake

Jake
Community Specialist
Community Specialist

Hey wakkigy,

 

I am sorry to hear you are still running into the issue with your device being stuck on the photos. Do you mind me asking what troubleshooting steps you have already tried? I would be happy to review further, and ensure you are good to go.

 

Best regards,

Jake

wakkigy
Community Member

I actually is still having the same issue as well.  I have tried to restart it for the past 3 times and it just keep coming back over and over.

This issue started about 2 months ago.

wakkigy
Community Member

@Jake 

So whenever it got stuck, I could see that the screen no longer shows accurate information (for temperature or AQI).  Which I could tell that it has lost its connection and did not 'reconnect'.  

The solution I would do is just unplug and plug in the power again.  

I have another Googe Hub in my kitchen and it does not show the same issue as how it would get stuck.

In general, even if my wifi were to lose connection (and its not the case here), the Google Hubs would show a different screen indicating it lost connection and also would reconnect on its own without any manual interference from me.

Thanks

Azarco
Community Specialist
Community Specialist

Hey wakkigy,

 

To make sure, have you tried resetting your Google Nest Hub to its default settings? If so, we'd like to check this further, could you provide us the cast firmware version of your Nest Hub? Also, fill out this form. Let us know once you're done.

 

Best,

Alex

wakkigy
Community Member

My cast firmware is at 1.60.305621

Azarco
Community Specialist
Community Specialist

Hi wakkigy,

 

Thanks for that information. Did you fill out the form?

 

Regards,

Alex

wakkigy
Community Member

Yes I did - am I supposed to get any sort of reference number?

Azarco
Community Specialist
Community Specialist

Hi wakkigy,

 

We received your form — thanks for filling it out. Our team will reach out to you via email to further assist you. Also, please be advised that this thread will be locked after 24 hrs.

 

Thanks,

Alex