Nest hub will not connect to Wi-Fi

[AmberH]

I have been trying for two days to connect with nest hub to the widow and it will not work 

[svantessone]

i had problem connecting to a 5ghz wifi, try a 2.4ghz

[Princesss]

Hello everyone, 

Thanks for visiting the Community.

Here's some helpful steps to follow on setting up your Google Nest speakers.

Set up your speaker or display on the new Wi-Fi network:

1. Open the Google Home app .
2. At the top left, tap Add Set up device New device set up new devices in your home.
3. Follow the in-app steps.

If these steps don’t solve the issue, you’ll need to factory reset your speaker or display, then set it up again.

If your speaker or display is currently connected to a Wi-Fi network

If your speaker or display is connected to an existing Wi-Fi network, but you'd like to connect it to a new one, follow the steps below:

1. Open the Google Home app .
2. Touch and hold your device's tile.
3. At the top right corner, tap Settings Device information.
4. Next to "Wi-Fi," tap Forget. You’ll be taken back to the Home app home screen.
5. Follow the setup steps to set up your device on the new Wi-Fi network.

If you get an error message that says "could not communicate with your [device]" when you try to forget your network, or the steps above don't work, you'll need to factory reset your device and set it up again.

Hope this works.

Best,

Princess

[Princesss]

Hi folks,

Chiming in to see if you still need assistance with this. Hope the previous post helped. Let us know if you have additional questions, otherwise we’ll be locking the thread.
 

Best,

Princess

[Azarco]

Hey all,

We haven't heard from you in a while so we'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

Regards,

Alex

[svantessone]

Dont work

[Azarco]

Hi svantessone,

What message are you getting when connecting your Nest Hub to your Wi-Fi? If you're using an iOS, make sure the Local Network Access for Google Home app is enabled on your phone settings. Here's how: Privacy > Local Network > Google Home app. If possible, check router settings. (AP isolation must be disabled and UPnP must be enabled). Also for isolation, try setting it up using mobile hotspot.

Let us know how it goes.

Thanks,

Alex

[Azarco]

Hey there,

It's us again. How's it going with your Nest Hub? Are you still having trouble connecting it to your network? Let us know by updating this thread so that we can help.

Best,

Alex

[svantessone]

I can only connect to a 2.4ghz wifi 

[Azarco]

Hey svantessone,

To make sure, are you able to successfully connect your Nest Hub to your network? If you're not able to connect it to your 5 GHz Wi-Fi, try moving it closer to your router since it provides faster speeds but at a shorter range.

Regards,

Alex

[Azarco]

Hello there,

I wanted to follow up and see if you are still in need of any help. Let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Thanks,

Alex

[Princesss]

Hi svantessone,

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google Nest devices and we'd be glad to assist you further.
 

Best,

Princess