Nest hub wont stay on

[Shaunsanchez34]

I plug the hub in I get a gray screen with he "G" in the middle.  It stays on for like 10 seconds then everything goes black.   I tried unplugging it 11 times.   Nothing.   I unplugged it and held the volume button down for 10 seconds.   It still did the same thing.   No factory reset...nothing

[moralesvicente]

Hello Shaunsanchez34, 

Thanks for reaching out to the Google Nest Community Forum. I’m sorry to hear that your Nest Hub doesn’t stay on. So don’t worry; I’ll be more than happy to help.

I am grateful for your time and effort in completing these troubleshooting steps described in the post. To provide you with further information, please ask the following questions.

• When did you first notice the trouble?
• What model of Nest Hub and generation do you have? For your reference, use this article: Google Nest speakers and displays

Any additional details you can provide will be helpful.

Best regards,

Daniel