Nest keeps playing music a few minutes after I tell it to stop.

[Madm4x]

I’m having two issues:

1 - when I tell my Nest to stop playing music, it does, but randomly continues again a few minutes later.

2 - music has been cutting out for several (between 3-20 seconds) over and over again. 

Any fixes?

[Princesss]

Hi Madm4x,

Thanks for reaching out.

Sorry to hear about this. Can you tell us what music provide are you using? Also, when did you notice this? Let's go ahead and try some steps:

• Try to play music from a different provider.
• Try to play news-- check if it will also exhibit the same thing.
• Try to play radio/podcast and compare if you get the same results as what you are getting when playing music. Monitor the time range if it stops or not.

Keep me posted.

Best,

Princess

[Muddi]

Hi Madm4x,

I just wanted to check if the troubleshooting steps shared help?

Cheers,

Muddi

[Princesss]

Hi Madm4x,

I haven’t heard from you, so I’ll be locking the thread in 24 hours. Thanks for posting! 

Best,

Princess