Nest maxi unable to load settings

[KG7]

My Nest Maxi is connected to a wifi network.  I have a nest router and network and I want the Nest Maxi Hub connected to my Nest Wifi.  In trying to change the wifi I need to open settings in the google home app for this device.  Settings won't open and I get the message above.  I've turned off the next maxi and turned it on again after a few minutes, reinstalled the google home app, rebooted my phone but still get the same message. Help!

[JillG]

Hi @KG7 

Try doing a full factory reset. Then you will just set up your device as you did when it was new out of the box.

See: Factory reset Google Nest or Home speakers or displays - Google Nest Help 

[LovelyM]

Hi folks, 

Thanks for lending a hand, @JillG. 

@KG7, I want to check if you were able to follow the support article to reset as provided above. Let me know if that helps in setting up the Google Nest Hub Max with your Nest Wifi or not.

Best, 
Lovely

[Dan_A]

Hey there,

I wanted to follow up and see if you still need help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Regards,

Dan

[KG7]

Thanks Dan but finally managed to fix it myself.

[Dan_A]

Hey there KG7,

That's awesome! Glad to hear that your issue is fixed. It looks like we can consider this one complete, so I will lock the thread in 24 hours unless I can help out with anything else.

Kind regards,

Dan