10-28-2023 06:56 AM
Hello and from me . I try now several months to connect nest mini 2 .
i have read all articles at Google but nothing helps me .
the main problem is that the nest mini at the stage to add device it not appear .
even at iPhone device either android devise
that I have done at least now
1 -reset device ( I close the mic and put finger up from device wait 15-20 seconds restart, I here that “ download google home app to start” I already have the app , nothing happen
2- replace router same password same name nothing
change name router and password nothing happens again
can’t appear the device
3- I search at iPhone WiFi settings can’t find nest mini ( if it has WiFi by owns or at Bluetooth no devise nest mini)
4 - I unplug for 5 minute and after that I begin for 10 times unplug only the power at the device not fro the wall until 4 dots appear I make it 10 times with mic off and 10 times with mic on.
either to ways nothing happens again.
5- I try to see if the nest mini is linked with another home or email , I search all my emails and all house . I delete all house I find ( at this houses no add nest mini found)
6 - I tear down it to see if any chips missing . All was at their place .
7 - I search at my Google acc and Google home all settings can’t find anywhere if is already the nest mini added
the problems still here even so much trying
I went to Google home
click add device , it search by owns nothing happen , I go to speaker again search nothing happen,
I went it near the router , far from router , and neighbour router( that’s is joke) nothing happens
can pls anyone pls can help me before I went it to trust or smash it?
where is my wrong
7 months try to connect nothing
the last use it was at 8/2022 from there nothing
11-02-2023 07:38 AM
Hi Mikemigk,
Thanks for visiting
We appreciate all your efforts. We'd be happy to take a look into this for you. Please fill out our Contact Us Form with all the needed information then let me know once done.
Best,
Princess
11-04-2023 08:53 AM
Hello there,
Thanks — we got your form and we've escalated it over to our higher level of support for further review. Please keep an eye on your inbox as someone will get back in touch with you soon.
Best,
Princess
11-04-2023 10:05 AM
Ok I will wait
11-04-2023 10:41 AM
Hello Mikemigk,
Sure thing! Feel free to reply to this if you have additional questions and I'd be happy to assist you.
Best,
Princess