Home Mini 2nd Gen won't factory reset

[SteveAZ253]

I have 3 2nd gen Home Minis. I have a new ISP and apparently you can't just switch networks on the mini like you can with other devices. Anyway, I got my other 2 minis set up, but the 3rd one keeps telling me that it was set up by another user and I have to do a factory reset. (FYI, I had to do this on one of my other minis and it worked fine). This mini won't let me do it via the sensor. Maybe it's not working. I tried the "unplug, wait 10 seconds, re-plug X 11", like I read about. It tells me that my unit isn't set up. But when I go and add it, I get the same Factory reset request. Can anyone help? Thanks!

[MplsCustomer]

@SteveAZ253 

Have you tried the factory reset as described in this Help topic?

https://support.google.com/googlenest/answer/7073477?hl=en&sjid=8933431976455142669-NA#zippy=%2Cgoog...

[SteveAZ253]

Yes. 

[SteveAZ253]

So I did this:

1. Unplug the power cord from your speaker. Wait for 10 seconds. Plug it back in, and wait until all 4 lights on top illuminate.
2. Repeat step 1, 10 more times (so a total of 11 times).
3. After you plug your speaker back in the final time, you'll need to wait a few moments for the device to reset. It will announce "Welcome to Google Home. To get started, download the Google Home app on a phone or tablet," to let you know that it’s ready for setup.

This got me to where I needed to be, but when I go to the app and try to add the speaker, it tells me that someone else set it up and I can't do it.

[MplsCustomer]

@SteveAZ253 

You are beyond my knowledge level.

It sounds like, in spite of everything you've done, the factory reset did NOT occur and your Nest Mini STILL has its old configuration data.

You could wait for suggestions from other customers in this forum, or you could try contacting Support using the link and instructions in this post:

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Using-Google-Nest-s-quot-Contact-Us-quo...

[SteveAZ253]

This link was SO helpful! They were able to identify the problem for me and it's up and running. Thank you!!

[Alex_S]

Hi everyone,

We’re glad to hear that this has been sorted out, SteveAZ253. If you have other questions or concerns on Google Home, let us know.
 

Your help here is much appreciated, MpIsCustomer.

Warmly,
Alex