Nest mini bluetooth keeps on disconnecting

[yongchai]

Connected Windows11 PC to nest mini as a speaker. Worked before, now doesn't

Tried clearing bluetooth devices and repairing on both devices. Both devices now showing paired, but when trying to connect, connection drops immediately.

Also, paired Nest Mini shows up now as Other device instead of Audio on PC.

[Princesss]

Hi yongchai,

Thanks for reaching out.

I appreciate all the details you've shared. I'd like to know if this also happens when you try to connect your Google Nest Mini on a different device like phone so we can further check if this is a Bluetooth compatibility issue or not. Let's try that first and we'll move on to the next steps in case you experience the same thing once you connect your Google Nest Mini to other devices.

Keep me posted.

Best,

Princess

[yongchai]

Hi Princess,

Connected Nest Mini with iphone 12 mini and it was playing music for about 30mins when bluetooth suddenly cut off.

Can’t reconnect with Nest Mini as it has stopped broadcasting its signal.

Only way to reconnect is to do a hard reset.

[Princesss]

Hi Yongchai,

Chiming in to check if you still need help with this? If you are still experiencing the same thing, let's go ahead and try to connect it using a different phone to further isolate the issue.

Keep me posted.

Best,

Princess

[GerreyK]

I too have this issue with the nest mini. Works fine with an iPhone 11 but cuts off after 10 to 30 minutes with an iPhone 12. Tbh this is a common problem with the nest mini and it’s Bluetooth connection and there are multiple post with no solution or response from Google yet alone a fix for it. 

[Mlabrador]

Hey GerreyK, 

Thanks for reaching out and sorry for the trouble this has caused you. Can you try using an android device if it also cuts playing music? Also, could you please provide the cast firmware version? Here's how: https://bit.ly/2KxilWk

Keep me posted!

Kind regards,
Nikki 

[GerreyK]

Hey Nikki,

i don’t have an android device at hand. And to be fair this seems to be a common issue with the nest mini not keeping connection with apple devices, so it should be in your issue tracker already. Anyways here is my current firmware: 

Technical information
System firmware version: 279716
Cast firmware version: 1.54.279716

Cheers

[Azarco]

Hey GerreyK,

We appreciate your efforts. 

A few additional questions and steps: 

1. Are you able to play audio from media sources properly even while not connected to the Bluetooth device.
2. Check for possible nearby interference sources like other Bluetooth devices, high voltage appliances, or devices connected to a 2.4 GHz Wi-Fi network. If possible, place both devices in the same room.
3. Clear all paired Bluetooth devices with the voice command: “Hey Google, clear all Bluetooth devices.”
4. Reinstall the Google Home app.

Thanks,

Alex

[Azarco]

Hi GerreyK,

Still need help with this? Feel free to respond to this thread if you have additional questions or concerns and I'd be glad to answer it for you.

Best,

Alex

[Azarco]

Hey all,

I haven't heard from you in a while so I'll be locking this thread in 24 hours. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the community. 

Kind regards,

Alex

[Mlabrador]

Hey Gerreyk,

Just checking in to make sure that you saw our responses. Please reply to the thread if the solution worked.

Thanks,
Nikki 

[Mlabrador]

Hi Gerreyk, 


Just checking in to make sure that you saw our responses. I'll be locking this thread if we won't hear back from you again in 24 hrs. Feel free to create a new one if you have more questions or have other concerns in the future.



Best, 
Nikki