Nest mini does not connect to wifi

[Fra8]

My goggle nest mini cannot connect anymore to wifi. I have already followed the instructions and tried rebooting with no success. Problem started after the latest update of Home app in July.

[Fra8]

No help for this?

[gmelanymelissa]

Hi Fra8,

Thanks for posting in the community. I'm sorry to hear your Google Nest Mini can no longer connect to Wi-Fi after the latest update of the Google Home app in July. I appreciate all the efforts you've made to resolve this inconvenience. I'm here to help!

To better understand the situation, I'd like to ask a few questions:

• Are there other Nest Speakers in your home?
• Are you getting a specific error message?
• What's the status LED light on your speaker?

Once you share these details, I can provide more specific information.

Regards,

Melany

[Fra8]

Hi, No, that is our only Nest speaker. The problem is that it does not connect to wifi. It used to work well, but suddenly the wifi problem started. We rebooted the device and removed it from the home app, then we tried to add it again in home (also changing home), all works well (home can find it, we hear the sound it does when detected) until we write the wifi password, when it says that there is a connection problem. Obviously the password is correct and the wifi works well for other devices. The led lights are red. Thanks for your help

[gmelanymelissa]

Hi Fra8,

Thanks for the follow-up information. I understand how inconvenient it can be when your Google Nest Mini doesn't work as expected.

If a reboot didn't fix the issue, a simple reset can sometimes resolve minor glitches. Follow these steps to factory reset your Google Nest Mini.

Let me know how it goes.

Regards,

Melany

[Fra8]

Thanks for the suggestion, but it did not solved. I followed the steps but got at the same point with connection problem.

[gmelanymelissa]

Hi Fra8,

Thanks for the update.

The team would like to learn more about this behavior. When you get a chance, please fill out this form and let us know when you’re finished. We’ll have someone reach out to you via email from there.

To help us assist you better, please include the link to your Community thread and your Community username.

Keep me posted.

Regards,

Melany