Thanks for reaching out. A few questions: does your device have a wall mount screw slot on its back? Also, when did it start happening?
Give these steps a try:
At the side of the Nest Mini (2nd gen), unplug the power cord and wait for 10 seconds. Then plug it back in. Repeat this step 8 more times.
On the side of the Nest Mini, switch the mic off. The LED lights should turn orange.
On the top-center, press and hold (long press) the top of the Nest Mini (2nd gen) where the LED lights are. After 5 seconds, the device begins the factory reset process. Continue to hold (long press) for 10 seconds more. A sound plays to confirm that the device has started to reset.
Once the Google Assistant confirms that it has started the reset, release the top of the Nest Mini (2nd gen).
Wait for 1 to 2 minutes, then use the Google Home app to set up the device.
After the setup is complete, have the customer check if the Nest Mini is properly connected to the Wi-Fi with any voice command.
I wanted to check in and see if you managed to see Alex's post. Please let me know if you have any questions from here. I would be happy to assist, and make sure you are good to go.
It's me again. Still need help with your Google Home Mini? Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.
I want to ensure you are good to go, and everything is working properly. Please let me know if you are still having trouble, as I will be locking the thread in 24 hours due to inactivity.
