Nest Hub Max Restarting Daily

[ryannemeth]

Hello,

Almost every night when I try to stream a nest camera from another room on my hub max it restarts.

I swipe down, click home control, click cameras, click the camera I want to stream  - reboot.

After the reboot it works okay. (except for the stream unavailable after a few min issue that is in another thread)

I have factory reset this device a few times with no luck.

How can I fix this issue?

FUCHSIA VERSION - 6.20211109.1.3166243
SOFTWARE VERSION - 45.1.15.450549110
CAST FIRMWARE VERSION - 1.60.311339

Thank you,

-Ryan

[Muddi]

Hey ryannemeth,

Thanks for sharing details about the issue. Sorry to hear about your experience with your Google Nest Hub Max. Let's dig deeper into this - when did the issue start? Is the issue isolated when streaming a camera?  Do you have another Nets Hub Max that is working properly when streaming camera?

Looking forward to your response.

Cheers,

Muddi

[ryannemeth]

Hello,

when did the issue start? -  it has been a month or 2 where this has been occurring more often and is becoming an issue/very frustrating.

Is the issue isolated when streaming a camera?  - No, it has restarted on its own other times, but nightly when we try to stream the nursery nest camera is when it happens most often

Do you have another Nets Hub Max that is working properly when streaming camera? - Yes, we have 3 hub max's. We do not notice this issue as much on the others, but we also do not use the other as often as this one is our main living room one.

Thank you,

-Ryan

[Azarco]

Hi ryannemeth,

Thanks for the update. We'd like to dig deeper on what's happening with your device, could you fill out this form and let us know once you're done?

Best,

Alex

[ryannemeth]

Hello,

I have subbed the form. What are the next steps? When will i be contacted? i have subbed these forms in the past and have never received a response. Please do not close this thread until the solution has been provided.

Thanks,

-Ryan

[Princesss]

Hi ryannemeth,

We've received your form-- thanks for filling that out. Please keep an eye on your email as someone from our team will reach out to you to assist you further.
 

Best,

Princess

[ryannemeth]

Hello,

How long till I am contacted? days, weeks, months?

Thank you,

-Ryan

[Princesss]

Hi ryannemeth,

Sorry for the late response. I've seen that you have been assisted via email. I'll consider this post as complete and will lock the thread in 24 hours.
 

Best,

Princess

[ryannemeth]

Please do not lock the thread until a solution has been provided. Either here or the email chain.

Thank you,

Ryan

[Muddi]

Hey ryannemeth,

We appreciate your patience. Just a quick update. Your case is being handled by our team now. All the information that you've provided has been forwarded to the team for further investigation.

Cheers,

Muddi

[WissamHayek]

hello everyone,

i have the same issue for my same about device adding that unfortunately i am not able to give any voice command since the voice reply always is:  'there is a glitch try again in few seconds' or 'sorry something went wrong when you ready give another try' 

your support is highly appreciated 

regards, 

[Muddi]

Hi WissamHayek,

Sorry to hear about your Nest Hub Max. To confirm, does it restart as well? When did the issue start? How far is your Nest Hub Max from the router? Are you using a dual-band router? Are there other Google speakers that don't have the same issue? Also, what are the troubleshooting steps that you've tried?

I'll wait for your response.

Cheers,

Muddi

[MrRChurch]

I too would like to learn of a fix as mine will restart randomly when someone rings the door bell(Nest door bell wired)

[Muddi]

Hey MrRChurch,

What are the steps that you've done so far?

Looking forward to your response.

Cheers,

Muddi

[MrRChurch]

My first nest hub did the same, I had it replaced due to an issue with the built in nest cam, my second repeats the issue, it's random, not every time someone rings the door bell, also randomly when some one casts to the display or some uses the broadcast function, I've moved the nest hub max closer to the router and reset the device and moved it farther away and also reset again dual band wifi6 mesh router using just a single ssid

[Muddi]

Hey MrRChurch,

Thanks for the information. Please check the current firmware version of your Nest Hub Max. Follow the steps below to know-how:

1.  Swipe up from the bottom of the display screen.
2. Tap Settings > About device. You should find your "Cast firmware version."
   • For Nest Hub (1st gen) and Nest Hub Max: If “Fuchsia Version” is also listed, this means your device runs in Fuchsia.

Looking forward to your response.

Cheers,

Muddi

[Princesss]

Hi MrRChurch,

Chiming in to see if you still need assistance with this. Hope the previous post helped. Let us know if you have additional questions, otherwise we’ll be locking the thread.
 

Best,

Princess

[MrRChurch]

Fuchsia 6.2021109.1.3166243

[Princesss]

Hi MrRChurch,

Thanks for the additional info. We'd be happy to take a look into this for you. Please fill out this form with all the needed information then let me know once done.

Best,

Princess

[Princesss]

Hi MrRChurch,

Chiming in-- have you had the chance to fill out the form?

Best,

Princess

[Princesss]

Hi MrRChurch,

We just like to check if you're done filling out the form. Let us know so we can check it.

Best,

Princess

[Princesss]

Hi MrRChurch,

Thanks — we got your form and we've escalated it over to our higher level of support for further review. Please keep an eye on your inbox as someone will get back in touch with you soon. 

Best,

Princess