Nest mini refuses to connect

[paresh]

I tried all the given steps in the g.co/mini/info

I also rebooted my android device , the router and google mini. Yet it doesn't get connected.

During the process, there is a step where a sound is heard from mini ( it is connected till then ) and after that when i try to connect with wifi , it just keeps on saying "could not communicate with your Nest Mini " . What am i supposed to do ? @admin

[admin]

Really? 

[paresh]

I apologize,  i thought it would tag the admins

[frances]

Hi All, 

Thanks for reaching out. Sorry for the delay, I appreciate your patience. I would be more than happy to help get your device running and connected. First, I have some questions to allow our team to get a better understanding of this situation.

• How long did the device work before encountering connectivity issues?

• How did you discover that it was having connectivity issues? 

• Did the device give an audible error like:

  • “I can't reach the internet right now. Check your modem or router connection and try again.

  • “I can't connect to the Wi-Fi network. You might want to check the connection settings in the Google Home app”

  • Something else? (Please note the error message, or how the issue was discovered)

• What is the Firmware version for these speakers?

  • Firmware version can be found by following instructions here

• What is your WiFi setup? (single router or multiple access points - how many?)

• What is the location of the affected speaker in relation to the WiFi Access Points/Routers? 

• Did your change WiFi setup recently?

  • If so, was it was working fine before? What did you swap your original WiFi device or provider to? 
     

Lastly, if you could send in feedback regarding this situation, I would appreciate it. 

I look forward to your response, thanks for your patience!

[GarrettDS]

Hey folks,
It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread.

Have a great day,
Garrett DS
 

[CSlo]

I have the exact same problems with 2 home mini speakers,after moving and changing internet providers.

[Inventor22]

Same issue.  Moved apartments.  New router, new internet service provider, same Nest Mini.  Can't connect, Google troubleshooting docs are beyond useless.

[Badger]

I have the same issue - get to the point of connecting to WiFi and as soon as I either manually input the WiFi password, or tell it to take it from my Android device it instantly pings up the message "could not communicate with your nest mini" and bins the process.

This is on a Nest Mini that was previously connected and working, but just stopped working and gave a message along the lines of "this device is not set up.."

Have tried following:
- rebooted everything (router, Android and Nest Mini, several times)
- turned off 5GHz channel on router
- changed the 2.4GHz channel
- moved Nest mini to within about ten feet of the router
- turned off the other two (functioning) Nest Minis in the house (leaving only the Google Home and Nest Thermostat on, for now)

Really frustrating - could do with some guidance, please, if anyone can help.

[Jeff]

Hi, everyone.

I'm jumping into things real fast as we're still working to narrow down a solution on this. I have some questions for those who are still experiencing issues that would help our internal teams out in researching the cause and fix for the problem.

• Do you have multiple devices connected to your network? Would you mind listing the devices?
• Can you confirm that you are running on a private home network and not a public or shared network?
• When the issue occurs next time, could you use the Share Feedback functionality in the Home app? When sharing that feedback, make sure to type "GHT3 Something went wrong" into the description so it's easier for our teams to find. Also, make sure you have device reports enabled in the settings in the Home app.

We're hoping that with some very specific feedback and information gathering that we can narrow down a fix for this soon. Thanks to all those who are willing to help out here.

[Jake]

Hey all,

It has been a few days since the last reply, and I am going to lock the thread at this time. If you have any questions, please feel free to create a new post. 

Best regards,
Jake