Nest mini removed spontaneously from our home

[MG15]

A few days ago our nest mini was delete from our google home app. with an account which didn't do that.

We deleted this account on the google home app.

Then another account deleted the same nest mini, we also deleted that account from the google home app.

After disconnection everything for a few hours, I restarted everything.

But from that moment I have problems with playing music on only the nest Audio speakers: from tune-in and Spotify.

Before didn't had any problems with tune-in or Spotify

Sometimes after a restart it works, but after a while it says again: "I will play radio... on tune-in" after that it says "there is a problem, try again later"  

The Nest mini works fine with tune-in or Spotify.

I see also on the paired Nest Audio speakers different firmware: 

Fw system: 375114

Fw cast: 2.57.375114

the other one:

Fw system: 384934

Fw cast: 2.58.384934

Google home app: 3.10.1.6 (android: 11)

I have reset booth nest audio back to fact.default and that seems to solved the issue with playing music.
This morning I had to connect the Nest Audio speakers again?!

Today we also had the that the nest mini is deleted from the house with again another account(from myself).

Does anyone had this issue also or recognize this?
I first thought we where hacked, so I reset all the accounts(and put every account on MFA). But this happend again without notice. Also after we gave the Nest mini a factory default.

[MplsCustomer]

@MG15 

You could try contacting Google Nest Support using the link and instructions in this post:

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Using-Google-Nest-s-quot-Contact-Us-quo...

[Alex_S]

Hi there,

Thanks for the link, MpIsCustomer.

MG15, were you able to get in contact with our support team? If not, kindly fill out this form and let us know once you're done.

Regards,
Alex

[MG15]

I tried to use the link from @MplsCustomer but I got a message that is was very busy and filled the form to get reply on email, but that didn't work. Thx for this form Alex, I now filled in the form with yout link and hope I get a response soon because I'm unsure about the security of my accounts and network at the moment.

[Alex_S]

Hello MG15,
 

We got your form—thanks for filling it out. Our team will reach out to you via email anytime soon. Please continue the conversation there so the team can further assist you. If you have other questions or concerns aside from this, let me know.

Warmly,
Alex

[Gregmac]

I've had this happen in the last couple days as well to a gen2 nest mini. It had previously been connected and working fine for about a year, and I have several other devices unaffected (including another gen2, a couple gen1 minis, a hub max, a Lenovo display, and a couple Chromecasts).

After I added it back, another household account removed it a couple hours later. I added it back again, and an hour later a third account removed it. Did factory reset, and a few hours later (at 4:30am) the second account removed it again. I just added it for a fourth time.

System firmware version: 384934
Cast firmware: 2.58.384934
Language: English (Canada)

[Gregmac]

And it was removed again, by the third account at 6:30am, before anyone in the house was awake.

[Alex_S]

Hi Gregmac,

Oh no! Please fill out this form as well so the team can further assist you. Let me know once done.

Best,
Alex

[Gregmac]

Done.

Yesterday I tried adding it to a different room than I was using before, but it was still removed this morning.

[Alex_S]

Hey there,

We got your form—thanks for filling it out. Our team will reach out to you via email anytime soon. Please continue the conversation there so the team can further assist you. If you have other questions or concerns aside from this, let me know.

Cheers,
Alex

[NonoFR]

Hello, did you get a fix ? Thanks

[Juni]

Hi NonoFR,

Thanks for posting. If you are experiencing the same concern, how frequently does your Google Nest Mini unlink? Are you getting notifications that your Google Nest Mini has been removed from your account? Also, could you please tell us the troubleshooting steps that you have taken so far? 

I look forward to your response.

Regards,

Juni

[NonoFR]

Hi,

the device disconnects from the Wifi during the night in the following night (or at most the night after) it is set up. Message is something like this (sorry, have to translate from french) : Chromecast is not available on this wifi network. Check if the device is online...".

What I tried (numerous times !) :

- checking the firmware version (275994)

-put off/on the device

- remove/add the device in Home

- reset the device (soft via Home app AND hard with micro_off/long_tap), 

- changing the wifi (2.4 and 5GHz, a different wifi hub)

Thanks.

Arno

[Juni]

Hey NonoFR,

Thanks for the details you’ve shared. Since the steps didn't work on your end, we'd be happy to take a look into this for you. Please fill out this Contact Us form with all the needed information, then let me know once done.

Best,

Juni

[NonoFR]

done. Thank you.

[Juni]

Hi NonoFR,

We haven’t seen your form submission come through. Were you able to access it alright? Try to fill it out once more.

Cheers,

Juni

[NonoFR]

Hi Juni, 

I've just received an email from Custom Care Team stating "For your reference your case number is 2-3872000035193".

Rgds

[Juni]

Hey NonoFR,

Thanks for keeping us in the loop. Please continue the conversation there. If you need other help with your device you know where to find us.

Regards,

Juni