11-15-2021 09:09 AM
My Google home/nest mini stopped logging usage to my activity mid September, is this a General problem or just me, and does anybody know how to get it working again?
the speaker itself functions ok
thanks
11-22-2021 12:34 PM
Hey there,
Sorry for the late response, but I wanted to drop in here to help.
I understand that these issues can be confusing but I definitely wanted to stop by and see how I could help.
Just wanted to double check to see if you were still needing help on this? If so, what troubleshooting steps have you tried?
Please let me know.
Best regards,
Garrett DS
11-23-2021 01:25 PM
I have created a different account and moved one of my speakers to it, it is still not logging, it looks like it’s a Google problem also I noticed somebody else is complaining about the Same problem
11-29-2021 02:59 PM
Hey there,
Sorry to hear that you're still having issues with this. Have you tried doing a factory reset on your speaker? Also you can try unlinking and relinking your device to the app as well.
Please let me know if you have any other questions.
Best regards,
Garrett DS
12-02-2021 02:41 PM
Hey there,
Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.
Have a great day.
Garrett DS
12-06-2021 10:44 AM
Hey folks,
It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread.
Have a great day,
Garrett DS