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Nest mini unable to separate from pairing

Slopepfc
Community Member

I did pair two of my nest mini second generation and all of a sudden they lost connection with the google home app now I can’t even separate them I try rebooting them both and it shows error change anything I try just can’t be done y disconnect them and set em up again but they again shows paired already

4 REPLIES 4

Juni
Community Specialist
Community Specialist

Hi Slopepfc,

 

Thanks for posting here in the Google Nest Community.

 

I’m sorry for the trouble this has caused you, let me help you out. Try this, create a new home structure and set up your speakers there and see if it will make any difference. Check the steps below.

 

Create a home

  1. Open the Google Home app.
  2. At the top, tap Add.
  3. Tap Create new home.
  4. Follow the steps.

Note: You can have up to 5 homes in your account.

 

Keep me posted.

 

Best,

Juni

Slopepfc
Community Member

JUNI ..  thank you so much for the response to my issue and possible solution as well,  see i try that and many other ways i even erase all my google speakers and display total of 4 minis  (3 2nd generation) and 1 1st generationand set em up as new, then downloaded the google home app again and as i log in and start set them up it the pair is on together again and the display nest hub 2nd G takes hors to get the wifi or it would freeze whenever i ask to play music and if does it would just play but wont show any of them playing so i cant control them from the  nest hub so i try every other device  like one ipad and turn off or log out of  the google app from any  other device to only have the one  and still wont let me control any of them or each one start playing separate except for the tone that stays paired that won't play at all, i tried turning mic off and leave just one on no to get responses or actions from different dec=vice at the same time and nothing ... sometimes everything works for like 1 hr and then one by oe start loosing connection and i wont even talk about sync them all together because i haven't been able to do so in a long time lights kind of the same so i thought just to pair each speaker to another bluetooth speaker like sound bar but samething happens and the one thats pair stays paired and impossible to do so so i call the internet company thinking that probably was the wifi but they said it was running perfectly  then i contacted google chrome  which is my prefered browser thinking that it could be  my account and i was helped to clear the cookies and cache  but everything else was alright they told me. So here I am  this is what i been dealing with for a couple of months so then i read lots of people ARE HAVING PROBLEMS WITH CONNECTION OR WIFI  and got my attention because many of the issues i read  about that are similar to mine and i didnt mention cameras so i came to start asking myself if having to many devices like speakers 5  doorbell nest  another inside nest cam,  8 smart  lights 3 more security cameras from a third party company plus two tvs and two soundbar system  all connected and controled by the google home app is too much interference in a 1 bedroom apartment plus the deices to control them like i pad  1 iphone and the google nest hub max 2 tha somehow connection is messing with the devices and if should i get some kind of google device  that directs or control the wifi connection if theres any=thing like that im just not familiar with that as i just started to get this issues for a couple of months so i thought to ask to the experts before to spend a couple of hrs on a phone call to google support to get help if theres is a easy solution for it that i can do by myself it'll  be very nice to get it to save time and resources. than you . 

Juni
Community Specialist
Community Specialist

Hi there,

 

Since the steps didn't work on your end, we'd be happy to take a look into this for you. Please fill up this form with all the needed information then let me know once done.


Thanks,

Juni

Juni
Community Specialist
Community Specialist

Hello Slopepfc,

 

We got your form — thanks for filling it out. Our team will reach out to you via email anytime soon. Please continue the conversation there as this thread will be locked after 24 hours.
 

Cheers,

Juni