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Nest mini unlinking

Tejas155
Community Member

I have 2 nest mini devices one of them works perfectly while the other one keeps unlinking from my google account. I have tried both 2.4gz and 5gz wifi connection and it doesn't seem to be internet issue as the other one works just fine in the same room.

3 REPLIES 3

frances
Community Specialist
Community Specialist

Hi Tejas155,

 

Thanks for your post. I am sorry to hear that one of your Google Nest Mini devices is not connecting to WiFi. That is a frustrating issue and I understand your concern. I would be more than happy to help. First, I have some quick questions.

  • Is your Google Nest Mini showing up as connected in the Google Home App?
  • Are you seeing any error messages? If so, what does it say?
  • Can you please try to do a reboot and Factory Data Reset on your Google Nest Mini? Are there any improvements? 
    • A factory reset will reset your Google Nest or Home speaker or display to its default factory settings. 
    • Note: This action will clear your data from the device and can't be undone.

I look forward to your response, thanks for your patience!

frances
Community Specialist
Community Specialist

Hi All,

 

It's been a few days since we have heard from you. Just checking to see if you have any other questions or concerns. Thank you.

frances
Community Specialist
Community Specialist

Hi All,

 

We haven't heard any updates from you. I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.