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Nest pro stuck on link account

themor
Community Member

‎08-17-2025 06:43 AM

My display won't get past the home app I have factory reset I have uninstalled and reinstalled the home app while going through the app I've connected to the display but it stops at the link account page I won't continue

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tajennifer
Community Specialist
Community Specialist

‎08-20-2025 04:55 PM - edited ‎08-27-2025 08:02 AM

Hi themor,

 

Thanks for posting. I'm sorry to hear about the situation that you are experiencing with your Nest Hub device that is stuck on the Google Home app. I appreciate the steps that you already tried, including the factory reset. But don't worry; help is here. I can recommend trying to restart your Nest Hub by following the next steps:

  1. Unplug your device.
  2. Wait for 10 seconds, then plug it back in.
  3. Start the setup process again.

Please keep me posted.

 

Best regards,

Jenny

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