Nest speaker turns off night mode

[adzah]

I have two speakers, one a google mini (maybe 5 years old) and a nest audio (maybe 1 year old). The bigger neat is set as the main speaker. Both I set with night mode so they go quiet between 7pm and 7am. No problems with the old google mini, but the nest audio keeps turning my night mode setting off. It lasts for a few days/weeks (it varies) but then resets. Everytime I put the settings back in (they are completely reset) I check the ole faithful mini and it still has its settings.

Any ideas?

[Princesss]

Hi adzah,

Thanks for posting.

Sorry to hear about this. Can you tell us when did you notice it? Also, since it is the only device that is affected, have you tried to perform a complete reset? Let's go ahead and try it first and observe if it will show the same behavior.

Keep me posted.

Best,

Princess

[Muddi]

Hey adzah,

Checking in to see if resetting your device has fixed the issue. Let us know if you need further help, and we're happy to assist you further.

Cheers,

Muddi

[adzah]

Hi Princess and Muddi

I think this has been happening since I got it but it's hard to narrow down when it happens as it can be a few weeks (latest has lasted 2 weeks so far) or a few days.

I have performed a factory reset and will just have to wait and see now

[Muddi]

Hi adzah,

Thanks for the update. I'll keep this thread open for a while so we can monitor your device. I'm looking forward to an update from you.

Cheers,

Muddi

[Muddi]

Hey adzah,

How was your device?  Are you still experiencing issues with night mode?

Looking forward to your response.

Cheers,

Muddi

[adzah]

so far so good. Although going into the settings to check Night Mode is still on may stop it from resetting. I think a few weeks before checking again is required.

[Muddi]

Hi adzah,

Got it! How about these past three days?

Cheers,

Muddi

[Muddi]

Hey adzah,

Do you still need help with your device? Let us know by updating the thread, and we're glad to assist you further.

Cheers,

MUddi

[Muddi]

Hi adzah,

Just bumping in to make sure that you've seen our responses. I'll be locking this thread if we won't hear back from you again in 24 hours. Feel free to create a new one if you have more questions or have other concerns in the future.

Cheers,

Muddi

[adzah]

its still going fine, so hopefully the reset has fixed it up

[adzah]

The speaker has now turned off night mode again 😔

[Princesss]

Hi adzah,

We appreciate your efforts. Could you please provide the cast firmware version of the affected Google Nest speakers?

To check which firmware version you're on, follow these steps:

1. Make sure your mobile device or tablet is linked to the same account as your speaker or display.
2. Open the Google Home app .
3. Touch and hold your device's tile.
4. At the top right, tap Settings Device information.
5. Under "Technical information," find Cast firmware: X.XXX.XXXXX.

Best,

Princess

[Princesss]

Hi adzah,

Thanks for the info. We'd be happy to take a look into this for you. Please fill out this form with all the needed information then let me know once done.

Best,

Princess

[Muddi]

Hey adzah,

Checking in to see if you were able to fill out the form?

Looking forward to your response.

Cheers,

Muddi

[adzah]

Filled in, thanks for the support.

We rebooted our router over the weekend and the nest audio kept the night mode setting. So maybe it does, maybe it doesn't have anything to with it.

[Princesss]

Hi adzah,

We've received your form-- thanks for filling that out. I'll consider this post as complete and will lock the thread in 24 hours. Please keep an eye on your email as someone from our team will reach out to you to assist you further.
 

Best,

Princess

[adzah]

Hi Princess

Cast firmware is 1.56.299428

I think the speaker may reset the night mode if the internet drops out - we have issues when it rains and have to reboot our router. The reset of the setting seems to match up with a reboot.