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Nest speakers not playing music from voice prompt

mboundtogether
Community Member

I have 2 large nest speakers and one mini all having the same issue.  If I say play a song it will normally play it off of youtube music but now instead of playing it will say, "Sorry something went wrong.  When you're ready give it another try."  It will work if I cast it from my phone but voice prompt has been consistently failing for weeks.  I tried unplugging all speakers for a minute and replugging.  Also I unplugged/replugged router and modem.  

1 REPLY 1

jenniffert
Community Specialist
Community Specialist

Hi @mboundtogether,

 

Thanks for posting and I'm sorry to hear that your speakers are having issues playing music. I'm here to help.

 

Just a question: Does the issue only occur when you try to play music in YouTube Music, or does it happen with other platforms?

 

Additionally, I suggest trying these troubleshooting steps:

 

  • Check if your devices are properly connected to the WiFi network.
  • Confirm with me if you're using the correct commands. You can refer to this article: Listen to music on Google Nest speakers and displays
  • Make sure you have the latest version of the Google Home app.

Please keep me posted on how it goes.

 

Best regards, 

Jenniffer