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Nest switches itself off

Sebastiandha
Community Member

Weeks ago my Nest mini disconnects from the application (home) and must be reconfigured.

463AB5D7-C0D1-4822-A803-6BD747BE2988.jpeg

3 REPLIES 3

Dan_A
Community Specialist
Community Specialist

Hi Sebastiandha.
 

I’m sorry to hear that your Google Nest Mini got disconnected from your Google Home app and must be reconfigured. Let’s check this out.

 

A few questions: does it happen regularly or just one time and until now it’s still not linked back? What is the exact message when you give command to it? Could you do a sequential reboot first. Unplug the power cord starting with your WiFi router/modem then your Nest Mini. Restarting your phone might also help.

 

Tell me how it goes.

 

Regards,

Dan

Dan_A
Community Specialist
Community Specialist

Hey there,

 

I wanted to follow up and see if you still need help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

 

Best,

Dan

Dan_A
Community Specialist
Community Specialist

Hello again,

 

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.

 

Thanks,

Dan