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Not recognizing voice command that it used to

AmeliaSue2013
Community Member

I am trying to get nest to play a SiriusXm channel and the nest is no longer recognizing the exact words I used to have it play the station, only a few days ago.  I am about ready to throw it out the window and drive over it!

3 REPLIES 3

Dan_A
Community Specialist
Community Specialist

Hey AmeliaSue2013,

 

That certainly hasn't been easy for you ― a few questions: what Google Nest device do you use? What is the exact command that you've given? Is it only happening when playing SiriusXM or does it happen on other music platforms? Could you give a try other music platforms to narrow things down? I also suggest for you to do a sequential reboot by starting with your WiFi router/modem then our speakers. Restarting your phone might also help.

 

Tell me how it goes.

 

Best,

Dan

Dan_A
Community Specialist
Community Specialist

Hey there,

 

I wanted to follow up and see if you still need help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

 

Regards,

Dan

Dan_A
Community Specialist
Community Specialist

Hello again,

 

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.

 

Thanks,

Dan