Nest white screen only with camera

[GregLamarche]

Hi,

I have a Nest that is connected with a front door doorbell from Google. When I turn on the camera from the doorbell, I can see the images on my iphone (Google Home) and the Nest assistan tells me there is someone at the front door, but only shows me a white screen.

I have reset all devices multiple times, but no result.

Everything worked fine for a couple of months, and now this. Quite frustrating. Any ideas ?

[KelMel]

I have had the same issue with my Nest Doorbell & Google display.  Has worked well for years and recently stopped.

[Muddi]

Hey folks,

Thanks for sharing details about the issue here. I know how important it is for you to be able to know who's outside when someone rings the doorbell - I'd love to dig deeper into this issue. A few questions: when did you first notice the issue? Which Google Nest Hub do you have (1st, 2nd gen, or Hub Max)? Does the same thing happen when you manually ask your Nest display to stream your camera? What is the current firmware version of your device? Also, are you able to stream the camera from the Nest app?

Let's go ahead and try moving your Nest Hub within 15-20 feet. away from the router. This is to make sure that your device is getting enough signal  from your network. Once done, check if your device will have the same behavior.

Let me know how it goes.

Cheers,

Muddi

[Juni]

Hi there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.
 

Thanks,

Juni

[KelMel]

Thank you so much for following up.  We were able to fix the issue by turning off the internal chime setting.  We have multiple Google Hubs around the house, so an internal chime is not necessary for us as long as the Google's are working.  

[Juni]

Hello there,

I’m glad your issue is resolved now. I’ll keep this thread open for 1 more day. If you need further help, let me know.

Regards,

Juni