My internet has been fine for the 6months I have lived in home. Bought nest hub max which arrived 3 days ago. The next day husband and I kept loosing internet on our pc's which have wireless adaptors. Our router is a Nighthawk with 5G and is capable of handling 40+ devices. We have 13/15 total including google thermostat/switches/outlets and light bulbs. 2 phones, a tablet and 2 pc. So not a heavy load. No gamers, streaming or downloads. Our provider is Spectrum 300mbs. Our router and Nest Hub are across the room from each other.
We started with rebooting equipment and by end of day had forced factory reset every thing from modem/routers/pc's/adaptors. We updated every OS, router firmware and network drivers. We flushed and reset DNS on both pc's. The problem remained.
We unplugged the Nest Hub Max and our connection returned to normal and was solid for the next day.
As soon as I plug in the nest hub max the issues return and we can not connect both computers to the internet with solid connections. They just drop internet. It does reconnect after a bit but will drop again shortly. Also effects the wifi of our phones no matter the location in house causing them to switch to data.
I've had the hub max for 3 days .. it is quite obvious it is the problem. I want to use this and hate to return it .. so any advice appreciated.
Contacted Google support that said "It's not our product call your ISP"
Contacted ISP support that said "It's not the service call your router tech"
Contacted Netgear support that said "It's not the router - it's the Google Product"
-- After a hard reset of the Hub Max I kept getting a new message that I needed to turn of the AP isolation on my router. ... which was NOT even on. I set my phone to 2.4 and successfully reconnect the max to 2.4 instead of the 5g as I was before.
Fingers crossed now that everything stays connected. They seem to be ok for past 30 minutes will update if that changes.
I don't want it running on 2.4 long term so am still hoping for answers.
I had a similar issue in trying to use google wifi as a ways to extend my wifi in my house. Hours after setting it up my wifi became unstable and it was fine before.
I also have not gotten an answer to as why and have been disappointed in both the wifi and the best audio product and will be returning.
I'm sorry to hear that hours after setting up your Google Wi-Fi router, your connection became unstable. It would help a lot if you could do a sequential reboot to refresh all connection between your devices. Unplug the power cord of your modem, then our Nest routers and points followed by your Nest speakers and other devices. Plug them back in making your modem as your focal point. Restarting your phone might also help.
Keep us posted.
thanks for reaching out and thank you for following- up as well I appreciate it.
I had already tried a hard reset on the new devices however I never did the hard reset on all devices and then going in a sequence with the google nest first.
I can try that when I return to my home as I am currently traveling. I should update you in a few days.